Terms and Conditions of Use

Acceptance

By accepting these Terms, you, the User, declare unrestricted agreement with their content. You also declare that you are legally capable — if an individual, that you are over 18 years of age and not subject to any civil restriction; if a legal entity, that you are duly incorporated and operating. Shop Tour may verify, through a dedicated bureau or any other reliable means, the validity of data provided in the Registration Form, including identity validation technologies.

Scope

The subject of these Terms is the agreement between the parties for the User's engagement of Shop Tour to optimize the placement of the User's "Advertising" through Shop Tour's proprietary technology, which optimizes exposure to the target audience.

For the purposes of these Terms, Advertising means any material, in digital format or otherwise, intended for the promotion, dissemination or strengthening of the User's brand, products or services, to be distributed across digital platforms, social networks and any other media Shop Tour deems appropriate, including but not limited to: text, images, videos, audio, animations, graphic pieces, banners, stories, reels, sponsored posts, boosted ads and any other forms of communication.

Shop Tour will present the User with performance data as provided by social networks, digital platforms and other media. The User acknowledges that Shop Tour does not generate this data — it only organizes and relays it, and bears no responsibility for its content or the metrics used.

Shop Tour's obligation is one of means: using its technology and artificial intelligence, it will seek maximum efficiency in delivering the Advertising. However, the User understands that Shop Tour provides no guarantee of results, such as minimum performance, desired delivery reach or conversion into sales.

User Registration and Payment

Users agree to complete the registration form with accurate, complete and truthful data, and to keep this data updated. Shop Tour may at any time request additional information to verify the accuracy and completeness of the data submitted.

After completing the Registration Form, the User will be directed to payment for the service they wish to engage, as per the prices, conditions, payment methods and benefits available in the Shop Tour Channels. Access will be released immediately after full payment is confirmed in Shop Tour's bank account.

The User acknowledges that Shop Tour may modify pricing at any time, with notice via the Shop Tour Channels or the User's registered email. Promotional prices offered to new Users will not be extended to existing registered Users.

Shop Tour Account

The Shop Tour Channels account ("Account") is personal, exclusive and non-transferable, and may not be assigned to any third party, free of charge or otherwise. The Account is accessed with the User's personal password, and the User is solely responsible for maintaining the confidentiality of their access credentials.

Continued access to the Account is subject to full compliance with these Terms, including timely payment, non-infringement of third-party rights through Advertising, and no actions that could harm Shop Tour's reputation or interests.

A User in breach of their obligations under these Terms may have their Account suspended or cancelled by Shop Tour, at Shop Tour's sole discretion, without prior notice. In the event of unauthorized use of their Account, the User must promptly report it to Shop Tour at atendimento@shoptourapp.com.br.

Advertising Content

Shop Tour does not create or take responsibility for the content of the User's Advertising. The User is solely responsible for evaluating the quality and effectiveness of their content, and for all liability arising from its distribution to third parties.

The User is exclusively responsible for ensuring that the Advertising complies with applicable law and does not infringe the rights of third parties, including rights related to images, videos, audio, musical works, URLs, landing pages and product listings.

By submitting any Advertising to Shop Tour, the User guarantees ownership of all rights or permissions to use the content. Submission grants Shop Tour a royalty-free, non-exclusive, irrevocable, worldwide, sublicensable and transferable license to use, copy, distribute, republish, transmit, modify, adapt, derive and display the Advertising across any media Shop Tour deems appropriate.

Obligations of the Parties

Shop Tour's obligations to the User include: (i) providing the services as described in these Terms; (ii) compliance with applicable laws; (iii) maintaining communication channels with the media platforms used for Advertising distribution; and (iv) keeping the Shop Tour Channels operational.

The User agrees not to: (i) transmit any illegal, harmful, threatening, abusive, defamatory, vulgar, obscene, hateful or offensive content; (ii) transmit content that infringes any patent, trademark, trade secret, copyright or proprietary right; (iii) violate applicable laws or these Terms; (iv) place Advertising that violates the rights of elderly persons, minors or incapable persons; (v) use the services to impersonate any person or entity without their express written consent; (vi) access Shop Tour Channels via unauthorized software, including emulators, robots or similar tools; (vii) reverse engineer the Shop Tour Channels; or (viii) engage in fraudulent or suspicious transactions.

Limitations of Shop Tour's Liability

The User acknowledges that Shop Tour's service is limited to using intelligence to optimize Advertising visibility for the target audience based on information provided by the User. Accordingly, Shop Tour cannot be held liable for: (i) suspensions, cancellations or restrictions by any platform due to the User's Advertising conflicting with platform policies; or (ii) Shop Tour Channels instability due to events outside Shop Tour's control, such as internet outages, hacker attacks or social network instability.

Privacy Policy

Shop Tour handles your personal information responsibly, taking all necessary measures to ensure User data security. Read our full Privacy Policy.

Intellectual Property

Shop Tour and its related parties own all intellectual property rights over the Shop Tour Channels, their content, services, products, trademarks, trade names, logos, designs, publicity phrases, copyrights, domains, computer programs, codes, databases, information, technology, patents, utility models, algorithms, industrial designs, trade secrets and more, which are protected by applicable national and international laws.

The User may not use Shop Tour's Intellectual Property in any manner without prior express written authorization from Shop Tour. The User is prohibited from announcing illegal products or services, derivative works, or performing any form of reverse engineering of the Shop Tour Channels.

User Violations

If the User violates or attempts to violate a law or these Terms, Shop Tour may, at its sole discretion, remove the Advertising, notify, suspend, restrict, interrupt or deactivate the User's Account, report to competent authorities, and take any measures to protect Shop Tour's interests, including criminal and civil actions. Any violations must be immediately reported at atendimento@shoptourapp.com.br.

Indemnification

The User shall hold harmless Shop Tour, its related companies, directors, representatives, administrators, employees, service providers, successors and related parties from any administrative, judicial or extrajudicial proceedings brought by other Users, third parties or any public or private entity arising from the User's acts or omissions. The User must reimburse Shop Tour for all costs and expenses within 5 business days of receiving a reimbursement request.

Right of Withdrawal and Cancellation

Exclusively for individual Users (natural persons), the right of withdrawal applies — with full refund — if exercised unambiguously within 7 (seven) days of engaging Shop Tour through official Shop Tour communication channels. After 7 days, individual Users may no longer exercise the right of withdrawal.

Both individual and corporate Users, as well as Shop Tour, may cancel the services described in these Terms at any time through the Shop Tour Channels, with payment charged proportionally up to the cancellation date.

Final Rules

Any provision of these Terms deemed illegal, void or unenforceable by competent courts shall not affect the validity and enforceability of the remaining provisions. These Terms are governed by the laws of the Federative Republic of Brazil, with the courts of the City of São Paulo having jurisdiction over any disputes arising from their application.

Any questions regarding the Terms of Use or the Shop Tour Channels may be sent to: atendimento@shoptourapp.com.br.